Terms of Service

01What LaneRent is

LaneRent is an online booking system for rental businesses. Each shop gets a public shop page where customers check free dates and send a rental request, and an owner screen to approve, record and track bookings.

These terms are an agreement between LaneRent and you, the shop owner who creates an account. By creating an account you agree to them.

02Your account

• You must be at least 18 years old and allowed to run your business in the Philippines.
• Sign up with an email address you can open, and give true details about your shop.
• Keep your password private. You are responsible for what happens under your account and your staff logins.
• Tell us right away if you think someone else is using your account.

03Free trial

Every plan starts with 14 days free. We do not ask for a card. On day 14 you choose a plan and pay, or your shop page pauses.

When a page pauses, customers cannot send requests. We keep your data for 60 days so you can come back or export it. After 60 days we delete it.

04Plans and payment

• Plans are Starter at ₱199, Shop at ₱499 and Pro at ₱999 a month, or the yearly price shown on the pricing page.
• We charge a flat fee. We take no commission on your bookings.
• You pay by GCash, Maya or bank transfer. A plan starts when we receive payment.
• If a payment is late, we remind you by email. After 7 days your page pauses until you pay.
• We tell you by email at least 30 days before any price change. It applies from your next billing period.
• Fees already paid are not refunded, except where the law requires it.

05Your rentals

LaneRent is a tool for your shop. We are not a party to your rentals. The agreement for each rental is between you and your customer.

• You decide which requests to approve, your prices, deposits, late fees and rental rules.
• Deposits and balances you record in LaneRent are your own records. LaneRent does not hold or move money in this version.
• You are responsible for the items you list, their condition, and the information on your shop page.
• The printable agreement is a template. Check that it fits your business before you use it.

06Your customers’ data

When customers send a request, they give their details to your shop. For that data, you are the personal information controller and LaneRent processes it for you under the Data Privacy Act of 2012 (RA 10173).

• Use customer details only for their rentals with you.
• Do not add customers to marketing lists without their consent.
• Keep your staff logins limited to people who need them.

07Fair use

Do not use LaneRent to:

• List items you do not have the right to rent out, or anything illegal.
• Send spam, or contact people who did not send you a request.
• Try to break into other shops’ accounts or the LaneRent system.
• Copy, resell or rebuild the service.

LaneRent never logs in to, reads or posts on Facebook, Messenger, Viber or WhatsApp for you, and you may not connect tools that do this through your LaneRent account.

08Your data is yours

You own your items, photos, bookings and customer records. You can export all of it at any time, on every plan. We use it only to run LaneRent for you, as described in our Privacy Notice.

09Service and support

We work to keep LaneRent available every day. Sometimes we need to stop it briefly for updates, and we try to do this outside shop hours. We cannot promise the service will never be interrupted.

Support is by email, phone or Viber, by a person, within the times listed for your plan.

10Limits of our responsibility

To the extent the law allows, LaneRent is not responsible for lost bookings, lost profit, or disputes between you and your customers. Our total responsibility for any claim is limited to the fees you paid us in the 3 months before the claim.

Nothing in these terms limits rights you have under Philippine consumer law that cannot be limited.

11Ending your account

You can stop at any time. Export your data first, then tell us by email or in Settings. Your page goes offline at the end of the period you paid for.

We may pause or close an account that breaks these terms. Except for serious abuse, we tell you first and give you time to export your data.

12Changes and law

If we change these terms, we email you at least 30 days before the change applies. These terms follow the laws of the Republic of the Philippines.

Questions: privacy@lanerent.com